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Important Information and Additional Help

01

ORIENTATION

The school holds a mandatory orientation on the first day of class to cover program details, course objectives, policies, and student services. No clock hours are awarded for orientation.

02

COUNSELING AND ADVISING

Our Staff can assist with educational concerns but are not qualified to provide medical, legal, or personal counseling. Students facing personal issues will be referred to appropriate agencies.

03

EMPLOYMENT ASSISTANCE

Leila Beauty Academy does not guarantee employment or salary. The school supports job placement through job postings and training in resume writing, interviews, and professionalism. Graduates are encouraged to stay in contact for employment support.

04

RELEASE OF STUDENT RECORDS

Student records are securely stored to protect privacy. Students and parents of minors may access records by appointment, with staff available to assist and answer questions. Copies are available at $0.50 per page.

STUDENT CONDUCT POLICY

All students are required to abide by the student conduct code and policies. Non-conformance with the Student Code of Conduct and Policies may be cause for termination.

  • Drug Policy: Any student under the influence of drugs or illegal substances will be dismissed. Refer to the Drug and Alcohol Abuse Policy.
  • Phone Use: Personal calls are not allowed on the school’s business phone. Cell phone use is prohibited in classrooms and clinic/lab areas.
  • Hygiene & Conduct: Students must follow hygiene, safety, and sanitation rules. No profanity, fighting, weapons, or smoking. Stealing is grounds for dismissal.
  • Dress Code: Uniform lab coats must be worn at all times. Non-compliant students must purchase one to continue attendance.
  • Attendance:
    • Aesthetics (600 hrs): Max 7 hrs/day
    • Nail (100 hrs): Max 6.5 hrs/day
    • Extra hours require instructor approval and are considered library hours.
    • A 30-minute lunch is required if attending 7 hours.
  • Time Tracking:
    • Students must clock in/out themselves.
    • Clock out for lunch or any break over 10 minutes.
    • Weekly time cards must be signed at the end of each week.
  • Client & Service Policies:
    • Instructor permission is required for personal services. Payment is due before services start.
    • Only school-approved supplies may be used.
    • Students may not refuse clients without instructor approval.
    • All services must be checked by an instructor for credit.
    • Students may not leave clients during chemical services unless excused for an emergency.
  • Materials & Visitors:
    • Personal items must be removed daily or may be discarded.
    • Students are responsible for their own materials and must not borrow equipment.
    • No visitors in student areas without instructor approval.

LEAVE OF ABSENCE POLICY

Students may request a Leave of Absence (LOA) due to financial, medical, family, or other valid reasons with school approval. Requests must be made in writing with supporting documentation. In emergencies, the school may approve the LOA retroactively.

A student may take up to two LOAs, each up to 90 days, not exceeding 180 days in a 12-month period. No extra charges apply during an LOA, and the student is not considered withdrawn.

If a student does not return as scheduled, the withdrawal date will be the earlier of the return date or the date the student notifies the school. Unofficial withdrawals are reviewed every 30 days.

LOAs extend the program and contract period accordingly, with a signed contract addendum. Upon return, the student’s academic progress status remains unchanged.

ATTENDANCE AND TARDY POLICY

Students must clock in/out daily to receive credit. A minimum 68% attendance rate is required for satisfactory progress. Hours are rounded to the nearest quarter hour and capped at:

  • Aesthetics (600 hrs): 7 hrs/day, 35 hrs/week
  • Nail (100 hrs): 6.5 hrs/day, 25 hrs/week

Tardiness results in loss of hours not attended. Absences must be reported by phone or written note, with valid reasons such as illness (with doctor’s note), family emergency, or unforeseen circumstances.

Excessive absences may require a meeting with administration. Students absent for 15+ days without an approved LOA or valid excuse will be terminated and refunded per policy.

MAKE-UP HOURS POLICY AND PROCEDURE

Students who miss a theory test must complete it upon return. Missed assignments will be given by the instructor. Missed practical work may require practice on a mannequin. Students may need to attend a future class for credit.

Make-up hours are allowed to meet satisfactory progress but must stay within daily/weekly hour limits unless approved by an instructor.
There is no charge for make-up hours.

WITHDRAWAL/TERMINATION POLICY

Students may withdraw at any time by submitting a written request. The official withdrawal date is the date the request is submitted or postmarked. If no formal withdrawal is made, the last date of attendance will be used.

Upon withdrawal or termination, the school will:

  • Terminate the enrollment contract,
  • Calculate and issue any refund within 45 days, based on the last date of attendance.

Students may be terminated for:

  • Violating the Code of Conduct,
  • Failing to maintain satisfactory progress,
  • Missing 14 consecutive days without notice,
  • Non-payment of tuition/fees,
  • Breaching the enrollment agreement,
  • Failing to return from an approved leave of absence.

The school reviews inactive enrollments every 30 days. Refunds are issued based on the official withdrawal date per the Refund Policy.

STUDENT GRIEVANCE PROCEDURE

The school aims to resolve all valid student complaints fairly and promptly. Complaint procedures are explained during orientation, and all resolutions are documented for review.

Complaint Process:

  1. Submit a written complaint (form or letter) within 15 days of the incident.
  2. The School Director will review the complaint within 10 business days and meet with the student.
  3. If needed, staff or student interviews may be conducted.
  4. A decision will be issued within 21 days, along with written steps for resolution or an explanation if the complaint is not upheld.

External Complaints:
Students may also contact the:
Massachusetts Division of Occupational Licensure
Board of Registration of Cosmetology and Barbering
1000 Washington St. Suite 710, Boston, MA 02118
Phone: (617) 701-8792
Email: [email protected]

 USE OF SCHOOL VIDEOS & LIBRARY POLICY

The school provides a reference library in the Cosmetology classroom with books, magazines, and audio-visual materials for student and staff use.

Students are encouraged to use the library for independent study and research. They are responsible for all borrowed materials and may be charged for lost or damaged items.

DRUG AND ALCOHOL POLICY

The school maintains a strict drug- and alcohol-free environment. The manufacture, distribution, possession, or use of controlled substances or alcohol on school property is prohibited.

Anyone distributing drugs or alcohol will be reported to authorities and face legal action.

Violations may result in:

Immediate termination of enrollment, or mandatory participation in an approved drug rehabilitation or counseling program, possibly requiring a leave of absence.